Working with us

Tax Agent Services (Code of Professional Conduct) Determination 2024

As a Tax Agent, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:

1. Matters that could significantly influence your decision to engage us (or continue to engage us) for Tax Agent Services from 1 July 2022 onward include the following:
   1. We hire staff at various levels, with and without formal qualifications, who may work on your files
   2. We have a team of staff working in the Philippines
   3. At times we utilise administration staff to assist with liaising with the Australian Taxation Office
   4. We have a large and diverse team of staff who work collaboratively to ensure that our client’s work can be progressed around any staff absences.
2. The Tax Practitioner’s Board maintains a register of currently registered Tax and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register
3. If you have a complaint about our Tax Agent services, we encourage you to contact your Accountant in the first instance with details by email. Your complaint will be investigated by the Director and if required, another staff member who is not involved in the subject matter of the dispute where possible. We will provide you with email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint with 14 days and will outline the dispute resolution process. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the link listed above. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.